CMS thinks MA plans should focus more on member experience, so they’re making it a much more important part of a plan’s five-star evaluation. In this session, we’ll explore what this means for the payer-provider relationship; how plans expect providers to help manage the member experience; what exceptional provider-driven member satisfaction looks like; and what – if anything – plans are willing to do to reward providers that can move the needle on member satisfaction, plan reputation and, ultimately, member renewal.
Speakers
Tim Gronniger, Chief Value-Based Solutions Officer, Signify Health
Bill Rayball, VP Government Quality, Highmark Inc.
Hakan Kardes, Chief Experience Officer, Alignment Health
Moderator
Tim Craig, Managing Director, LTC 100, Lincoln Healthcare Leadership