---
title: The MA Experience and Why It Matters
description: CMS thinks MA plans should focus more on member experience, so they’re making it a much more important part of a plan’s five-star evaluation. In this session, we’ll explore what this means for the payer-provider relationship; how plans expect providers to help manage the member experience; what exceptional provider-driven member satisfaction looks like; and what – if anything – plans are willing to do to reward providers that can move the needle on member satisfaction, plan reputation and, ultimately, member renewal.
---

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# [The MA Experience and Why It Matters](https://members.lighomecare.com/home-care-100-sessions/the-ma-experience-and-why-it-matters)

 Written by [Lincoln Intelligence Group](https://members.lighomecare.com/home-care-100-sessions/author/lincoln-intelligence-group) | Feb 15, 2024 8:10:35 PM

CMS thinks MA plans should focus more on member experience, so they’re making it a much more important part of a plan’s five-star evaluation. In this session, we’ll explore what this means for the payer-provider relationship; how plans expect providers to help manage the member experience; what exceptional provider-driven member satisfaction looks like; and what – if anything – plans are willing to do to reward providers that can move the needle on member satisfaction, plan reputation and, ultimately, member renewal.

Speakers  
Tim Gronniger, Chief Value-Based Solutions Officer, Signify Health  
Bill Rayball, VP Government Quality, Highmark Inc.  
Hakan Kardes, Chief Experience Officer, Alignment Health

Moderator  
Tim Craig, Managing Director, LTC 100, Lincoln Healthcare Leadership

[View full post](https://members.lighomecare.com/home-care-100-sessions/the-ma-experience-and-why-it-matters)

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