---
title: You Need a Chief Experience Officer
description: Leading home care organizations are all-in to redesign and revolutionize the patient, employee, and consumer experience of the future. Hear firsthand from BAYADA, FirstLight, Honor, VNS Health, executives the approaches they are implementing, the expected business impact, and hurdles they are facing in creating best in class experience.
---

[Home Care 100 Sessions ](https://members.lighomecare.com/home-care-100-sessions)

# [You Need a Chief Experience Officer](https://members.lighomecare.com/home-care-100-sessions/you-need-a-chief-experience-officer)

 Written by [Lincoln Intelligence Group](https://members.lighomecare.com/home-care-100-sessions/author/lincoln-intelligence-group) | Feb 15, 2024 6:45:36 PM

Leading home care organizations are all-in to redesign and revolutionize the patient, employee, and consumer experience of the future. Hear firsthand from BAYADA, FirstLight, Honor, VNS Health, executives the approaches they are implementing, the expected business impact, and hurdles they are facing in creating best in class experience.

Speakers:  
Kristen Duell, EVP Experience & Innovation, FirstLight Home Care  
Jaya Kumar, Chief Digital and Experiences Officer, Bayada Home Care  
Chad Ghastin, Vice President, Consumer Experience, VNS Health  
Mark Privett, VP Design, Honor

Moderator:  
Eric Sharber,  Managing Principal, SVP Talent Solutions, SimiTree, 

[View full post](https://members.lighomecare.com/home-care-100-sessions/you-need-a-chief-experience-officer)

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