“Restrained exuberance” would be a fair way to describe our sector’s collective radar regarding the potential for generative AI (meaning, AI that can read/write/research) to change the home care game. In particular: Exuberance about the game-changing potential, tempered with restraint about ensuring the machine’s output is human-validated.
The feedback from our research has spanned the entire home care enterprise, while sorting into three main buckets of application.
- Patient/Client: Involving patients and clients in the delivery of care.
- Process: Removing bottlenecks in the flow of information and revenue.
- People: Decreasing administrative burden - and enhancing point-of-care capabilities – so that staff can focus on the highest and best use of their time.
Patient/Client Facing Applications
- Self-Directed care: Tools we can put in the hands of the patient/client and their extended care team to self-manage their condition, e.g., diet and nutrition/menu recommendations.
- Customer service and triage: Giving our customers access to more intelligent bots that can solve scheduling problems or route an after-hours call.
Process-Oriented Applications
- Flow: Overcoming vexing revenue bottlenecks such as prior authorization and claims denials.
- Business writing: Drafting and/or re-writing one-off business letters in a fraction of the time.
- Compliance: Finding documentation inconsistencies and identifying root cause for improvement.
People-Focused Applications
- Clinical Documentation: Summarizing and streamlining incoming and outgoing clinical notes.
- Preventive Analytics: Mining the EMR for patterns/indicators that can spark better interventions and care plans.
- Employee Self-Service: Serving employees faster and on their terms regarding, for example, HR inquiries such as benefits or paycheck-related issues.
We’re just scratching the surface on this topic and would love to kick it around with you in a two-way dialogue. Please use this link to schedule a time to speak with our team about generative AI and your business.