Every home care business today will operationally succeed or fail along three critical dimensions: People, Process, and Technology. To shed some light on process improvement, specifically, the Intelligence Group commissioned a consulting firm to study a representative, full-continuum business among the membership - Androscoggin Home Health & Hospice (ME). Following an acquisition, Androscoggin knew that merging organizations would also mean merging processes that were, in all candor, already in need of a rework. To help address this necessary but involved integration step, Androscoggin welcomed the Intelligence Group’s consulting partner, Lean Advisors, to guide their improvement initiative in the patient service center.
With this context, the MBA session will comprise two main components:
RJ Gagnon, CFO & COO, Androscoggin Home Healthcare + Hospice
Nicole Smith, Manager of Patient Services, Androscoggin Home Healthcare + Hospice
Kevin Klump, VP/Lean Sensei, LEAN Advisors