24 Hour Home Care realized it could not sustain the high-cost high-touch experience it was providing to clients and caregivers. They turned to Challenger, whose research showed that focusing on a single dimension – low-effort interactions and experiences – is what matters for both client and caregiver loyalty and retention. Hear about the method, how it’s applied, and how you can put it into action in your business.
Speakers
Ian Goddard, VP Executive Advisory, Challenger
Ryan Iwamoto, President & Co-Founder, 24 Hour Home Care
Casey Lindlaw, Senior Manager - Customer Success, Challenger