February 21, 2024
•Lincoln Intelligence Group
Home Care Consumerism is a movement that cultivates the relationship with- patients and their families, our employees, and upstream partners - based on their individual preferences and needs in support of your strategic goals for better outcomes, greater efficiency, higher volume, and more engaged staff. Kathy Gramling, Americas Consumer Industry Markets Leader, EY, a 25-year consumer products and retail veteran, will share how to identify the sources of value for our consumers, and the business case for shifting operations to streamline both the employee and patients journey. Omer Gajial, EVP, Health & Chief Digital Officer, Albertsons Companies, is a leading innovator in adapting to improve experience for customers, employees, and partners with their person-centered engagement approach. Glean lessons learned from their journey of transformation.