The Devil in the Details: Ten Strategies for Preventing EBITDA Erosion

EBITDA erosion doesn’t happen overnight. It’s death by a thousand cuts: small inefficiencies, unnoticed variances, and unmonitored processes that quietly drain your profitability.

We welcome Intelligence Group alumna Victoria Kuklina, most recently CFO of Pinnacle Home Care, to dive into the details that help home healthcare agencies optimize operations, increase efficiency, and boost EBITDA. Victoria will outline and share remedies to these ten hidden threats to profitability. We will conduct Q&A throughout.

1. Knowing your true individual payer margins and controlling the mix
2. High denials, repeat offenders, rates and payment variances
3. Uncontrolled departmental micro-costs and vendor spend controls
4. Revenue leakage from unbilled and unreconciled services
5. Clinician overtime, miscellaneous, and premium pay abuse
6. Workforce planning and utilization gaps
7. Inaccurate accrual accounting and lack of reconciliations
8. Cash flow masking margin loss
9. Lack of scenario planning for cost shifts
10. Strategy and KPI misalignment

Victoria Kuklina, Co-Founder and CEO, FinHealth