IntellaTriage delivers nurse-based phone triage care 365 days a year, acting as an extension of provider care teams across the nation, delivering compassionate, protocol-driven care when patients need it. Rod Plunkett, VP Population Health Management at CommonSpirit Health at Home, described their experience with IntellaTriage like this: “Last June, we handed all our after-hours calls for home health and hospice to IntellaTriage. Since then, an IntellaTriage RN has answered the phone on average in less than 60 seconds, and resolved an average of 80% of calls after hours without local administrator involvement. Our nurses and case managers are thrilled to rest at night, which has helped with retention. Plus, it has saved us money with a reduction in emergency room visits, which are now less than 1%. The implementation process was easy and well-executed, and we are seeing beautiful outcomes.”