During our Tuesday, June 6 Think Tank, we'll share the three big focal areas for home care technology investment uncovered during our research the past several months.
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Recruiting and Retention: With a proliferation of new solutions aimed at creating stickiness within both our pre- and post-hire workforce efforts, it's no surprise that this category was indicated as a top area of interest with your peers. On the flip side, many providers also view these new technologies with an appropriate level of skepticism and will implement them with a keen eye towards the promised return.
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Back Office Automation: Rock-solid ROI in automation solutions ensured that this category would also be considered a top area of investment. As payers continue to take aim at our margins, the back office will surely remain a key area of interest moving forward.
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Predictive Analytics: As analytics move from the big data era to one powered by AI-enablement, investments in predictive tools are becoming more mainstream than futuristic. Clinician wariness about AI is beginning to thaw in favor of a cautious partnership between humans and machines.
Overall during our research, providers demonstrated a somewhat unstructured approach to technology spending, preferring to invest opportunistically versus adhering to a fixed benchmark level of spend. We will continue to dive deeper into this topic in an upcoming, comprehensive benchmark of back office spending.
