Providers are bombarded with new technology solutions every day, and deciding where to allocate precious attention and capital is a constant challenge. We'll share the three big focal areas for home care technology investment uncovered during our research the past several months.
Recruiting and Retention: With a proliferation of new solutions aimed at creating stickiness within both our pre- and post-hire workforce efforts, it's no surprise that this category was indicated as a top area of interest with your peers. On the flip side, many providers also view these new technologies with an appropriate level of skepticism and will implement them with a keen eye towards the promised return.
Back Office Automation: Rock-solid ROI in automation solutions ensured that this category would also be considered a top area of investment. As payers continue to take aim at our margins, the back office will surely remain a key area of interest moving forward.
Predictive Analytics: As analytics move from the big data era to one powered by AI-enablement, investments in predictive tools are becoming more mainstream than futuristic. Clinician wariness about AI is beginning to thaw in favor of a cautious partnership between humans and machines.
Overall during our research, providers demonstrated a somewhat unstructured approach to technology spending, preferring to invest opportunistically versus adhering to a fixed benchmark level of spend. We will continue to dive deeper into this topic in an upcoming, comprehensive benchmark of back office spending.
Think Tanks provide an opportunity to hear insights based on what your peers are thinking and doing, and to dig deeper into blue sky possibilities.