Scheduling is one of the most fundamental elements in the operations of home-based care yet remains a challenge for nearly every organization. Optimizing the scheduling functionality can provide greater efficiencies, increase caregiver capacity and timely access to care, and enhance the experience for staff and patients/clients. This roundtable will discuss the various components of enabling a best-in-class scheduling capability, key challenges to address, and opportunities to leverage technology to alleviate pain points, including:
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What are the biggest challenges for your organization when it comes to scheduling?
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Which stakeholders are a priority for you to alleviate scheduling pain points? (e.g. internal staff, nurses, physicians, patients/clients/families)
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What process do you have in place today to optimize your scheduling functionality?
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How much of your scheduling capabilities are offered through your EHR vs. other third party vendors vs. outsourced?
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Is your organization willing to invest in better scheduling tools and how do you think about making the business case for it? What key metrics need to be impacted?
