Home care providers need to embrace the changing mindset of our consumers. Patients and families, employees, and even partners we do business with, have a vastly different set of expectations and demands for personalized care delivery based on the convenient and customized experiences in every other aspect of their daily lives. If we don't address these increasing expectations now, we risk losing out to those who will. Fostering a people-first culture is imperative to meet these changing dynamics.
The roundtable will explore how evolving your approach will lead to better workforce metrics, patient outcomes, and business success and discuss questions such as:
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We know a better experience and engagement drives better patient outcomes - does it also drive stickiness and loyalty?
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Does this change in markets where access and capacity remain a challenge?
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What can we learn from the “retail-ization” of healthcare and how do we maintain a competitive advantage?
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What impact will further empowering front line leaders have in creating a more “unique to me” approach to meeting employee needs?
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How does this change how we approach partnerships and negotiations with our referring and payer partners?
